Warranty & Return Policy

Customer service is a top priority at TheVape69. You may return defective items within 30 days of received by date as indicated by your tracking information. Our policy covers any manufacturer defective items, dead on arrival items and items that do not appear as listed on the website.

Items damaged by miss-use or improper care are not covered by our policy! If you received items that you do not know how to use, please feel free to contact us for proper care instructions and more in depth information on your items. We are happy to help.

  • For sanitary reasons, and the overall safety of our customers and staff, we DO NOT accept returns of: atomizers, clearomizers, cartomizers, bottled liquid, drip tips, batteries, wick and wire.
  • Please note that return shipping is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received wrong item(s). Should you receive the wrong item(s) or an item is DOA, a return label will be provided. Please return the merchandise within 30 days from the shipped date to our Returns address after contacting us.

Upon receipt of your return, our Returns Department will inspect and test your merchandise. If found defective, we will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. If during testing of your merchandise, it is determined that it is fully functional, we reserve the right to return the merchandise or issue a store credit.

Returns must include all items that come with your item, this goes for starter kits and items that come as sets. If still available please include the packaging that your item came in.

All returns are subject to case by case exceptions. Please contact us if you are having a problem with your items and we will do our best to help you.

Securely pack your merchandise in a box or envelope of your choice (you may also use the original package if possible). Please include your name, contact information and order number.

Mail your online returns to the following address: We recommend using a carrier service that provides tracking.

  • In regards to any arrival country that banned e-cig product, it will always subject to buyers risk. Once parcel has left Malaysia, we are no longer responsible or able to tolerate with any charge back cases.
  • There is no refund due to clearance issue such as confiscated by authority and rejected by the government of an importer’s country.
  • There will be additional charges in order to reship back the orders due to rejected by customs.

Please contact us at phone number +6011-1724-1684 if have any questions or doubts





1)  Device Can’t Switch On / Off.
2)  USB Port Detect.
3)  Chipset Problem.
4)  Internal Battery Drained Faster.


1)  Device Fall Off.
2)  Overcharge For Internal Battery Device.
3)  Damage From Leaking.
4)  Feel Into The Water ( By Mistake Or Not ).
5)  OCC That Already Being Used.
6)  Negligence From Customers.
1)  Keep Away From Using Cigarette Lighter Socket In A Car Because The Voltage Output Much Higher, To Avoid Overcharge.
2)  While Charging And Sleep, Please Remove The Cartridge From Your Device.
3)  Always Check / See Inside The Device (Connector), Wipe Off If There Any Steam Inside (Connector) To Prevent Liquid.
4)  Goes Directly Into Electronic Systems Of The Device.
5)  If Your Device Have Any Issue Above, Warranty Will Be Invalid.





1)  Throat hit Or Taste Differs From Usual, Return Period Within A Week From Date Of Purchase SE.
 2)  Already Exceed Expired Date Or Becomes Dark.


1)  Already Used Or Tear-Off The Seal.
2)  Bottle Breaks By Customer Accidently.
3)  The Condition Differs At The Purchasing Time.
4)  Anything Its Depends On The Situation It Self.
1)  All E-Juice In TheVape69 Being Stored At Temperature 25C Continually 24/7.
1)  Claim Must Be As Soon As Possible / Within A Week And At The Discretion Of The Managements TheVape69 Malaysia.
2)  For Any Claim, Receipt / Invoice Must Be Included.
3)  For Expired Flavor / Becomes Dark / Differ Taste, Our Management Will Test Before Make Any Decision.
1)  Call Customer Service Careline 03-2771 2778, Or Direct Message (DM) NCIG Social Media Platform.
2)  Also can Go To Nearest Store Or HUB for NCIG.





1)  Battery Drained Faster Then It Should Be Within A Week.
2)  The External Charger Didn’t Detect The Battery.


1)  Condition Slightly Different From Usual State.
2)  The Battery Bloated / Dent.
1)  Our Warranty Department Will Check Before Make Any Decision.
2)  Warranty Proceedings Around 2 Weeks To A Month (Depending On The Replacement Parts From The Manufacturer).
3)  Spare Parts ( Reserve, Replacement Parts).