Shipping & Delivery FAQ

 

Q : How much is the postage delivery cost?

A : Our delivery rates as below:

 Any area within Peninsular Malaysia   Flat rate RM6.00 per postage
 Any area within Sabah & Sarawak   Flat rate RM20.00 per postage

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Q : How long does delivery take?

A : Our delivery time needed as below:

 Peninsular Malaysia   1 – 5 working days
 Sabah & Sarawak   3 – 7 working days

** with exceptions on weekends and public holidays.
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Q : What kind of shipping method do you offer?

A : we offer shipping method as below:

 Peninsular Malaysia   PosLaju , J&T, DHL, Ninjavan,  Pgeon, Gdex, Same day delivery, Self Pickup
 Sabah & Sarawak   PosLaju 

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Q : How can I get my shipping information?

A : Once your order has been processed and packed, we will sent you an email/sms notification containing a unique tracking number for you to keep track on the status of your parcel at all times. This tracking number will be sent to your registered email address/phone number. Please check your spam box / junk mail in case it’s there!
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Q : Can i get my order deliver on the same day?

A : Yes you can by using our MrSpeedy ‘on demand delivery/same day delivery’. This same day delivery only applicable for KL & selangor area only.
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Q : Why my order same day delivery not receive yet and already pass my time slot?

A : Due to high traffic, please consider extra time gap between 1-2 hours even after your time slot taken,  as well your order may be delay or postpone during rainy day.
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Q : My items haven’t received yet. What should I do?

A : If your items have still not arrived, don’t worry. You could track the transit status of your order by click or contact as per below :

Pos laju
https://www.pos.com.my/
Pos Laju customer service : +603-50399000.

J&T
https://www.jtexpress.my/tracking
J&T customer service : 1 300 80 9000 (Toll free)

DHL
https://mydhl.express.dhl/my/en/home.html#/createNewShipmentTab
DHL customer service : 1 800 888 388 (Toll free)

Ninjavan
https://www.ninjavan.co/en-my/tracking
Ninjavan customer service :  (02) 82711501.

Pgeon
https://business.pgeon.delivery/track-parcel
Pgeon customer service : support@easyparcel.my (Email)

Mrspeedy & Self-PickUp
Monday – Friday
Saturday & Sunday ( First week & Last Week of the month Only)

  • Delivery Time: 12:00AM – 8:00PM
  • Cut Off Time Delivery Before : 2-3 hours before delivery
Same Day Delivery 12:00AM – 8:00PM (Working Days)
Self-Pick Up 12:00PM – 8:00PM (Working Days)

Mrspeedy & Self-PickUp (RAMADHAN)
Monday – Friday
Saturday & Sunday ( First week & Last Week of the month Only)

  • Delivery Time: 11:00AM – 6:00PM
  • Cut Off Time Delivery Before : 2-3 hours before delivery
Same Day Delivery 11:00AM – 6:00PM (Working Days)
Self-Pick Up 11:00PM – 6:00PM (Working Days)

 

if you cant track, track below EasyParcel https://easyparcel.com/my/en/track/ Easy Parcel customer service : support@easyparcel.my (Email)

Q : My order is not delivered / missing. I want a refund!

A : If this case happens, kindly email us your order detail information to order@vape69.storem or whatsapp +60 11-1724 1684 Information required:

  1. Order ID number
  2. Customer’s name
  3. Customer’s contact number
  4. Customer shipping address
  5. Date of purchase
  6.  Proof /image of purchase

We will assist you to check the status of your parcel and claim the refund from courier. The process of refund will take about 3 months.
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Q : I received my order, but one of the item missing. What should I do?

A : If this case happens, kindly email us your order detail information to: order@tv69.co or whatsapp +60 11-1724 1684 Information required:

  1. Order ID number
  2. Item missing Code
  3. Customer’s name
  4. Customer’s contact number
  5. Customer shipping address
  6. Date of purchase
  7. Proof /image of purchase

We will assist you to check the status of your parcel and claim the refund from courier. The process of refund will take about 3 months.
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Q : If i need to talk regarding my order or product which platform do i need to go?

A : For customer service enquiry, you can direct message our facebook page (TheVape69 Malaysia) using button chat at our website page or you can contact our whatsapp number as stated below;

  • +601117241684 (Whatsapp Only)

 

SHIPPING RATE (DISCOUNT)

Semenanjung Malaysia (SM) Sabah Sarawak (SS)
  • RM0 – RM99
    RM6.00
  • RM100 – RM199
    RM5.00
  • RM200 – Above
    RM3.00
  • RM0 – RM99
    RM20.00
  • RM100 – RM199
    RM15.00
  • RM200 – Above
    RM15.00