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FAQ
Q : How much is the postage delivery cost?
A : Our delivery rates as below:
| Area within Peninsular Malaysia | RM6.00 per postage |
| Area within Sabah & Sarawak | RM20.00 per postage |
Q : How long does delivery take?
A : Our delivery time needed as below:
| Peninsular Malaysia | 1 – 5 working days |
| Sabah & Sarawak | 3 – 7 working days |
** not includes on weekends and public holidays
Q : What kind of shipping method do you offer?
A : we offer shipping method as below:
| Peninsular Malaysia | PosLaju , J&T, DHL, Ninjavan, Pgeon, Gdex, Same day delivery, Self Pickup |
| Sabah & Sarawak | PosLaju |
Q : How can I get my shipping information?
A : Once your order has been processed and packed, we will sent you an email/sms notification containing a unique tracking number for you to keep track on the status of your parcel at all times. This tracking number will be sent to your registered email address/phone number. Please check your spam box / junk mail in case it’s there!
Q : Can i get my order deliver on the same day?
A : Yes you can by using our MrSpeedy ‘on demand delivery/same day delivery’. This same day delivery only applicable for KL & selangor area only.
Q : Why my order same day delivery not receive yet and already pass my time slot?
A : Due to high traffic, please consider extra time gap between 1-2 hours even after your time slot taken, as well your order may be delay or postpone during rainy day.
Q : My items haven’t received yet. What should I do?
A : If your items have still not arrived, don’t worry. You could track the transit status of your order by click or contact as per below :
EASYPARCEL
https://app.easyparcel.com/my/en/track
Easy Parcel customer service : [email protected] (Email)
POSLAJU
https://www.pos.com.my/
PosLaju customer service : +603-50399000.
J&T
https://www.jtexpress.my/tracking
J&T customer service : 1 300 80 9000 (Toll free)
DHL
https://mydhl.express.dhl/my/en/home.html#/createNewShipmentTab
DHL customer service : 1 800 888 388 (Toll free)
NINJAVAN
https://www.ninjavan.co/en-my/tracking
Ninjavan customer service : (02) 82711501
GDEX
https://gdexpress.com/tracking/
Gdex customer service : 03-64195003
PGEON
https://business.pgeon.delivery/track-parcel
Pgeon customer service : [email protected] (Email)
SAME DAY DELIVERY & SELF PICKUP
– Monday – Friday
– Saturday & Sunday ( First week & Last Week of the month Only)
– Cut Off Time Delivery Before : 2-3 hours before delivery
| Same Day Delivery | 12:00AM – 8:00PM (Working Days) |
| Self-Pick Up | 12:00PM – 8:00PM (Working Days) |
SAME DAY DELIVERY & SELF PICKUP (RAMADAN)
– Monday – Friday
– Saturday & Sunday ( First week & Last Week of the month Only)
– Cut Off Time Delivery Before : 2-3 hours before delivery
| Same Day Delivery | 11:00AM – 6:00PM (Working Days) |
| Self-Pick Up | 11:00PM – 6:00PM (Working Days) |
Q : My order is not delivered / missing. I want a refund!
A : If this case happens, kindly email us your order detail information to
[email protected] or send to customer service 010-3258030 (whatsapp only)
Information required:
- Order ID number
- Customer’s name
- Customer’s contact number, email
- Customer shipping address
- Date of purchase
- Proof of purchase (image & video)
We will assist you to check the status of your parcel and claim the refund from courier. The process of refund will take about 3 months.
Q : I received my order, but one of the item missing. What should I do?
A : If this case happens, kindly email us your order detail information to
[email protected] or send to customer service 010-3258030 (whatsapp only)
Information required:
- Order ID number
- Customer’s name
- Customer’s contact number, email
- Customer shipping address
- Date of purchase
- Proof of purchase (image & video)
We will assist you to check the status of your parcel and claim the refund from courier. The process of refund will take about 3 months.
Q : If i need to talk regarding my order or product which platform do i need to go?
A : For customer service enquiry, you can direct message our facebook page (TheVape69 Malaysia) using button chat at our website page or you can contact our whatsapp number as stated below;
- +6010-3258030 (Whatsapp Only)
SHIPPING RATE (DISCOUNT)
| Semenanjung Malaysia (SM) | Sabah Sarawak (SS) |
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