FAQ

Q : How much is the postage delivery cost?

A : Our delivery rates as below:

  Area within Peninsular Malaysia    RM6.00 per postage
  Area within Sabah & Sarawak    RM20.00 per postage
Q : How long does delivery take?

A : Our delivery time needed as below:

  Peninsular Malaysia   1 – 5 working days
  Sabah & Sarawak   3 – 7 working days

** not includes on weekends and public holidays

Q : What kind of shipping method do you offer?

A : we offer shipping method as below:

  Peninsular Malaysia   PosLaju , J&T, DHL, Ninjavan,  Pgeon, Gdex, Same day delivery, Self Pickup
  Sabah & Sarawak   PosLaju
Q : How can I get my shipping information?

A : Once your order has been processed and packed, we will sent you an email/sms notification containing a unique tracking number for you to keep track on the status of your parcel at all times. This tracking number will be sent to your registered email address/phone number. Please check your spam box / junk mail in case it’s there!

Q : Can i get my order deliver on the same day?

A : Yes you can by using our MrSpeedy ‘on demand delivery/same day delivery’. This same day delivery only applicable for KL & selangor area only.

Q : Why my order same day delivery not receive yet and already pass my time slot?

A : Due to high traffic, please consider extra time gap between 1-2 hours even after your time slot taken,  as well your order may be delay or postpone during rainy day.

Q : My items haven’t received yet. What should I do?

A : If your items have still not arrived, don’t worry. You could track the transit status of your order by click or contact as per below :

EASYPARCEL
https://app.easyparcel.com/my/en/track
Easy Parcel customer service : [email protected] (Email)

POSLAJU
https://www.pos.com.my/
PosLaju customer service : +603-50399000.

J&T
https://www.jtexpress.my/tracking
J&T customer service : 1 300 80 9000 (Toll free)

DHL
https://mydhl.express.dhl/my/en/home.html#/createNewShipmentTab
DHL customer service : 1 800 888 388 (Toll free)

NINJAVAN
https://www.ninjavan.co/en-my/tracking
Ninjavan customer service :  (02) 82711501

GDEX
https://gdexpress.com/tracking/
Gdex customer service : 03-64195003

PGEON
https://business.pgeon.delivery/track-parcel
Pgeon customer service : [email protected] (Email)

SAME DAY DELIVERY & SELF PICKUP
– Monday – Friday
– Saturday & Sunday ( First week & Last Week of the month Only)
– Cut Off Time Delivery Before : 2-3 hours before delivery

  Same Day Delivery  12:00AM – 8:00PM (Working Days)
  Self-Pick Up  12:00PM – 8:00PM (Working Days)

SAME DAY DELIVERY & SELF PICKUP (RAMADAN)
– Monday – Friday
– Saturday & Sunday ( First week & Last Week of the month Only)
– Cut Off Time Delivery Before : 2-3 hours before delivery

  Same Day Delivery  11:00AM – 6:00PM (Working Days)
  Self-Pick Up  11:00PM – 6:00PM (Working Days)
Q : My order is not delivered / missing. I want a refund!

A : If this case happens, kindly email us your order detail information to
[email protected] or send to customer service 010-3258030 (whatsapp only)

Information required:

  1. Order ID number
  2. Customer’s name
  3. Customer’s contact number, email
  4. Customer shipping address
  5. Date of purchase
  6.  Proof of purchase (image & video)

We will assist you to check the status of your parcel and claim the refund from courier. The process of refund will take about 3 months.

Q : I received my order, but one of the item missing. What should I do?

A : If this case happens, kindly email us your order detail information to
[email protected] or send to customer service 010-3258030 (whatsapp only)

Information required:

  1. Order ID number
  2. Customer’s name
  3. Customer’s contact number, email
  4. Customer shipping address
  5. Date of purchase
  6.  Proof of purchase (image & video)

We will assist you to check the status of your parcel and claim the refund from courier. The process of refund will take about 3 months.

Q : If i need to talk regarding my order or product which platform do i need to go?

A : For customer service enquiry, you can direct message our facebook page (TheVape69 Malaysia) using button chat at our website page or you can contact our whatsapp number as stated below;

  • +6010-3258030 (Whatsapp Only)

SHIPPING RATE (DISCOUNT)

Semenanjung Malaysia (SM) Sabah Sarawak (SS)
  • RM0 – RM99
    RM6.00
  • RM100 – RM199
    RM5.00
  • RM200 – Above
    RM3.00
  • RM0 – RM99
    RM20.00
  • RM100 – RM199
    RM15.00
  • RM200 – Above
    RM15.00